New Supercomplaints Policy: Third Party Support - Media Release

MADELEINE KING MP
SHADOW MINISTER FOR CONSUMER AFFAIRS
SHADOW ASSISTANT MINISTER FOR SMALL BUSINESS
SHADOW ASSISTANT MINISTER FOR RESOURCES
MEMBER FOR BRAND
 
ANDREW LEIGH MP
SHADOW ASSISTANT TREASURER
SHADOW MINISTER FOR COMPETITION AND PRODUCTIVITY
SHADOW MINISTER FOR TRADE IN SERVICES
SHADOW MINISTER FOR CHARITIES AND NOT-FOR-PROFITS
MEMBER FOR FENNER 

NEW SUPERCOMPLAINTS POLICY: THIRD PARTY SUPPORT

‘We need quick action from our regulators when consumer issues arise. A new Super Complaints system will help get fast and transparent action from the consumer watchdog to prevent issues from taking root and affecting more people… People deserve to know that their complaints are being taken seriously and that having the courage to speak up will help make sure others don’t suffer a similar fate. All political parties should adopt this policy which will ensure a fairer marketplace for Australians.’

Gerard Brody, Consumer Action Law Centre chief executive.

‘This is good news as we need better ways for complaints to be handled — faster and with less process and red tape.’

Peter Strong, Council of Small Businesses of Australia chief executive.

“Super complaints are a great way to force government action.”

Alan Kirkland, CHOICE chief executive.

“[Super complaints are] an important way of bypassing government blocking references to the ACCC.”

Allan Fels, former Australian Competition and Consumer Commission chairman.

ENDS

Authorised by Noah Carrol, ALP, Canberra.


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